No returns will be accepted on cut merchandise, special orders, or custom fabrication. Since fabric colors can vary from their representation on the Web site due to monitor settings, dye lots, etc., you may wish to order a free fabric sample for review.
Defective products will be replaced or repaired at our discretion. All defective products must be returned to us within 30 days from the invoice date. No returns accepted without a Return Merchandise Authorization Number (RMA#) from our customer service/sales departments.
All RMA numbers must appear on the packing label. RMA numbers are valid for 30 working days from date of issuance.
Product Liability Disclaimer:
Richard the Thread products are guaranteed against defects for 30 days from the date of the invoice. Except as expressly stated herein, Richard the Thread makes no representations or warranties, either express or implied, of any kind with respect to products sold on our web site. Except as expressly stated herein, Richard the Thread expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to Richard the Thread arising from any product sold on our web site shall be the price of the product ordered. In no event shall Richard the Thread, its owners, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to product sold.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Richard the Thread reserves the right at any time after receipt of your order to accept or decline your order for any reason. Richard the Thread further reserves the right any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All price quotes are valid for 30 days unless noted otherwise in the quote. Your order will be deemed accepted upon confirmation of final invoice price which will include products that you have ordered, shipping cost and any applicable taxes or fees. Ownership of goods passes to you upon delivery to the shipping carrier. We cannot be held accountable for the performance of a shipping carrier. If the items were shipped using your shipping account it is understood, and the customer agrees, that if the charges are later billed back to us by either the shipping carrier or a 3rd party we have used to ship the items the charge back will be debited from the original credit card used to place the order. The customer will not dispute this credit card charge for shipping under any circumstances.
Typographical and Calculation Errors:
To err is human. In the event a product is listed at an incorrect price or with incorrect information due to a typographical error, tax error, shipping calculation error or or incorrectly calculated orders or confirmations Richard the Thread shall have the right to refuse or cancel any orders placed with incorrect information regardless of whether or not the order has been confirmed and your credit card or account has been charged. If your credit card or account has already been charged for the purchase and your order is canceled, Richard the Thread shall immediately issue a credit to your credit card or account in the amount of the invoice.
Richard the Thread employs data encryption to ensure safe and secure transaction to our website. We utilize Secure Sockets Layers (SSL) as the security technology for encrypting the link between our web server and your browser remains private and secure. To check on the validity of our website’s certificate clock the padlock in the address bar. Our SSL certificates are issued by trusted security partner Trustkeeper.
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We can also process your order by fax or mail. Fax us at (310) 836-4996 mail your order to
Richard the Thread
1960 S. La Cienega Blvd.
Los Angeles, CA 90034
Legal Jurisdiction and Venue:
You agree that any legal action brought against Richard the Thread shall be governed by the laws of the State of California. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the Richard the Thread website Richardthethread.com site shall be an appropriate federal or state court located in Los Angeles County.
This website is owned and operated by Richard the Thread. Unless otherwise specified, all content appearing on this site, including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Richard the Thread., Copyright © 2000-2021 ALL RIGHTS RESERVED. The content may not be duplicated, imitated, or used, in whole or in part, without the prior written permission of Richard the Thread. All other trademarks and referenced images or text are the property of their respective owners.